Terms of Service & Limited Warranty
Spartan Security LLC
Veteran-Owned | Licensed, Bonded & Insured
Precision Without Compromise.
1. Our Commitment
Spartan Security LLC provides professional automotive locksmithing, OEM-level vehicle programming, residential and commercial locksmith services, safe and vault services, and security-related diagnostics.
We are committed to providing knowledgeable, professional service while maintaining transparency regarding warranties, customer responsibilities, and the limitations of the services we perform.
These Terms of Service and Limited Warranty establish the conditions applicable to services provided by Spartan Security LLC.
2. Ownership and Authorization
By requesting or authorizing service, the customer represents that they are the lawful owner of the vehicle, property, lock, safe, or equipment involved or possess the legal authority necessary to authorize the requested work.
Spartan Security LLC reserves the right to request identification, proof of ownership, repossession documentation, written authorization, or other supporting information before performing any service.
For vehicles subject to repossession, lienholder authorization, fleet management, or third-party ownership, additional documentation may be required to comply with applicable laws and industry security requirements.
We reserve the right to decline or discontinue service when ownership, authorization, or other necessary documentation cannot be reasonably verified.
The customer is responsible for providing accurate information concerning ownership, authorization, and the equipment being serviced.
3. Service Completion and Refund Policy
Locksmithing, key cutting, programming, and diagnostic services frequently involve specialized labor, equipment, software, security credentials, and components prepared for a particular application.
Once a key or remote has been cut, originated, programmed, paired, or otherwise prepared for a specific vehicle or application, the associated service is considered rendered.
Completed key-cutting, programming, diagnostic, and other performed services are non-refundable, except where otherwise required by applicable law or an express written agreement.
This policy also applies to completed vehicle module programming, immobilizer procedures, security configuration, electronic diagnostics, and other specialized services.
A customer's subsequent decision not to use a completed service does not automatically qualify the service for a refund.
Nothing in this policy eliminates a customer's rights concerning defective workmanship or products under applicable law.
4. Lifetime Warranty on Keys and Remotes
Spartan Security LLC provides a limited lifetime warranty against manufacturer defects on keys and key fobs supplied by our company.
This warranty covers defects in the supplied product's materials or manufacturing under normal intended use.
Warranty coverage excludes:
Physical damage, including broken housings, buttons, or key blades resulting from misuse or impact.
Water intrusion, corrosion, or exposure to damaging environmental conditions.
Unauthorized modifications, disassembly, repairs, or tampering.
Damage caused by improper handling, excessive force, or abuse.
Normal cosmetic wear and deterioration that does not constitute a manufacturing defect.
Problems caused by the vehicle's electrical system, immobilizer, receiver, ignition, or other components.
The lifetime warranty applies to the original customer and does not transfer to subsequent owners.
For purposes of this warranty, lifetime refers to the usable service life of the supplied product, subject to the exclusions stated above.
A lifetime warranty against manufacturing defects is not a guarantee against accidental damage, normal wear, or failure of unrelated vehicle components.
5. Battery Warranty
Batteries supplied with keys, remotes, and key fobs carry a limited 90-day warranty.
After 90 days, battery replacement is considered routine maintenance and is the customer's responsibility.
Battery life varies depending on vehicle operation, usage, storage conditions, environmental factors, and other circumstances outside our control.
6. Customer-Supplied Parts
Spartan Security LLC does not provide a product warranty on customer-supplied keys, remotes, electronic modules, locks, safe components, or other equipment.
Customer-supplied parts may be defective, incompatible, previously programmed, improperly manufactured, damaged, or unsuitable for the intended application.
When a customer requests installation, cutting, programming, diagnosis, or other work involving customer-supplied components, the customer accepts the risks associated with those components.
Labor, diagnostic time, programming attempts, and other services performed remain chargeable even when a customer-supplied component proves defective or incompatible, provided the charges were authorized and otherwise comply with applicable law.
Spartan Security LLC remains responsible for its own workmanship as required by applicable law.
7. Automotive Programming and Diagnostics
Spartan Security LLC provides advanced automotive locksmithing, immobilizer diagnostics, key programming, module configuration, and OEM/dealership-level programming services.
However, Spartan Security LLC is not a general automotive repair facility.
Modern vehicle security systems rely on numerous interconnected components, including control modules, communication networks, wiring, sensors, software, batteries, and manufacturer security systems.
Programming and diagnostic outcomes may be affected by:
Pre-existing electrical or mechanical problems.
Defective or failing vehicle batteries.
Wiring damage, communication faults, or network failures.
Defective or incompatible control modules.
Existing immobilizer or security system faults.
Aftermarket modifications or previously altered programming.
Manufacturer software defects, restrictions, or incompatibilities.
Interrupted communication, unstable voltage, or external system failures.
Manufacturer server outages, subscription restrictions, or unavailable security access.
Successful completion of one programming procedure does not guarantee the condition or future operation of unrelated vehicle systems.
Likewise, successful communication with a vehicle module does not establish that the module or other connected components are free of defects.
Spartan Security LLC does not warrant pre-existing or unrelated mechanical, electrical, or electronic conditions.
When programming cannot be completed because of conditions outside our control, authorized diagnostic time, programming attempts, software expenses, and other performed services may remain chargeable.
Any additional diagnostic or repair work will be discussed with the customer when reasonably practicable.
8. Vehicle Module Programming and Electronic Risks
Vehicle module replacement, reprogramming, immobilizer configuration, and security-related procedures may involve software updates, security initialization, module synchronization, or changes to existing electronic configurations.
Some procedures depend on manufacturer-controlled systems and may be affected by existing vehicle conditions or third-party software availability.
Spartan Security LLC uses professional equipment and reasonable industry-standard procedures when performing these services.
Nevertheless, existing defects or failures beyond our reasonable control may prevent successful completion or require additional repairs.
We do not guarantee that programming will correct a problem caused by a defective module, damaged wiring, failed communication network, or other condition outside the agreed scope of service.
Nothing in these terms excludes responsibility for damage directly caused by our negligence or defective workmanship where such responsibility cannot lawfully be excluded.
9. Safe, Vault, and Security Container Services
Spartan Security LLC provides safe opening, lock diagnostics, combination changes, electronic lock services, and related security container work.
We prioritize non-destructive entry whenever reasonably possible.
However, non-destructive entry cannot be guaranteed.
The condition, design, construction, security features, previous repairs, and nature of the malfunction may require drilling, component replacement, or other invasive procedures.
When reasonably practicable, the customer will be informed before destructive entry methods are performed.
Safe-opening services do not automatically include restoration of the container to its original condition unless specifically agreed upon.
Additional parts, replacement locks, repairs, or restoration may be quoted separately.
Customers are responsible for disclosing known hazards, unusual contents, previous modifications, or conditions that could affect safe servicing.
Spartan Security LLC does not require disclosure of ordinary personal or financial contents unrelated to the requested service.
We respect customer privacy and treat safe contents as confidential, subject to applicable legal obligations.
10. Residential and Commercial Security Services
Commercial and residential locksmith services may involve existing doors, frames, locks, electronic access controls, wiring, and security hardware.
The condition and suitability of these existing components can affect the performance of replacement or newly installed equipment.
Spartan Security LLC warrants its workmanship within the agreed scope of service but does not guarantee the performance of unrelated or pre-existing components.
Electronic access control, keypad, and other security systems may also depend on batteries, network connectivity, third-party software, or customer-managed credentials.
Customers are responsible for maintaining authorized access credentials, user codes, administrative accounts, and other security information after service unless ongoing management is expressly included in a separate agreement.
11. Customer Responsibilities and Disclosed Conditions
Customers are responsible for providing accurate information regarding the equipment being serviced and disclosing known problems that may affect the requested work.
If Spartan Security LLC identifies a suspected pre-existing defect, required repair, safety concern, or limitation, the customer may be advised that additional work is necessary.
When a customer elects to proceed without following a documented recommendation, problems resulting from the disclosed condition are not covered by our limited warranty.
Additional visits, diagnostics, or repairs associated with those conditions may be billed separately.
12. Warranty Claims and Return Visits
Spartan Security LLC stands behind its workmanship and covered products.
If a customer believes a supplied product or performed service is defective, the customer should contact us with the original service information and a description of the issue.
We reserve the right to inspect and test the affected product or system before determining warranty eligibility.
A $100 diagnostic return fee may apply when a requested return visit determines that the reported issue:
Is unrelated to our workmanship or supplied product.
Results from a pre-existing or previously disclosed condition.
Involves a defective customer-supplied component.
Results from vehicle or equipment conditions outside the original scope of service.
Requires additional diagnostics or repairs unrelated to a covered warranty defect.
The diagnostic return fee will not apply when the reported problem is confirmed to result from covered defective workmanship or a covered product defect.
Any additional charges will be communicated and authorized as required by applicable law.
13. Warranty Service Location and Scheduling
All warranty service must be performed at the original service location unless Spartan Security LLC approves an alternative location.
Warranty visits are scheduled during our regular operating hours and established service routes.
Warranty coverage does not include guaranteed emergency response, immediate dispatch, after-hours service, or special-trip travel.
Customers are responsible for coordinating a warranty appointment when Spartan Security LLC is regularly operating in their service area.
Alternative arrangements may be approved at our discretion.
14. Warranty Remedies
When a covered manufacturer defect is confirmed, Spartan Security LLC may repair or replace the defective product with an appropriate equivalent.
If an identical product is no longer available, a reasonably comparable replacement may be provided.
A warranty replacement does not extend coverage to damage, misuse, unauthorized modification, or unrelated vehicle or property conditions.
These remedies are subject to applicable consumer protection laws and any non-excludable statutory rights.
15. Limitations of Liability
Spartan Security LLC performs services using professional equipment, reasonable care, and established industry practices.
However, our services frequently involve customer-owned vehicles, property, equipment, electronic systems, and components whose existing condition may not be fully known.
To the extent permitted by applicable law, Spartan Security LLC is not responsible for losses caused solely by unrelated pre-existing defects, customer-supplied defective components, inaccurate customer information, manufacturer-controlled systems, or third-party failures beyond our reasonable control.
Nothing in these terms excludes or limits liability for negligence, misconduct, defective workmanship, or other liability that cannot lawfully be excluded.
Any additional limitation of liability must be interpreted consistently with applicable state and federal law.
16. Acceptance of Terms
By requesting, authorizing, or accepting services from Spartan Security LLC, the customer acknowledges that these Terms of Service and Limited Warranty have been made available for review.
Acceptance is subject to applicable law, including any requirements concerning disclosure, consent, and enforceability.
Spartan Security LLC reserves the right to update these terms prospectively.
The version applicable to a service transaction will generally be the version provided or made available when that service was authorized, unless otherwise agreed or required by law.
Spartan Security LLC
Collins, Mississippi
Serving customers throughout Mississippi
Phone: (228) 282-0461
Email: adam@spartansecurityllc.com
Website: spartansecurityllc.com
Precision Without Compromise.